Frequently asked questions
Quick answers to common questions about working with us.
Do you build Android and iPhone apps?
Yes. We build Android apps, iOS apps and cross-platform apps that run on both. We can also build a web version and an admin dashboard that connect to the same system.
Can my customers pay with M-Pesa?
Yes. We integrate M-Pesa (the pay prompt that appears on the customer's phone) as well as card and bank payments, and every payment is recorded automatically.
What is the difference between a website, a web app and a mobile app?
A website presents your business and gets enquiries. A web app is software that runs in the browser, such as a booking or management system. A mobile app is installed on the phone from Google Play or the App Store. We can advise which one you really need — sometimes a good website or PWA is enough.
Do you help with domain, hosting and email?
Yes. We register your domain, set up fast hosting with an SSL padlock and create professional email addresses on your own domain.
Why do you ask for my phone number on the quote form?
So a VYNEX developer can call you directly, understand your idea properly and prepare an accurate quote. It is faster than long email chains, and we use your number only for your project.
What services does VYNEX offer?
We build websites, e-commerce stores, web and mobile applications, custom business systems, and offer UI/UX design, branding, API and M-Pesa integrations, hosting and IT support. See the Services page for the full list.
How do I start a project?
Send a quote request describing what you need. We'll review it, ask any follow-up questions and reply with a proposal.
How long does a project take?
It depends on the size and complexity. A simple website is much quicker than a custom system. We'll give you an estimated timeline in your proposal.
How much does it cost?
Pricing depends on your requirements, so we quote per project. Request a quote and tell us your budget and goals.
Can you integrate M-Pesa payments?
Yes. M-Pesa and other payment integrations are part of our services.
Will my website work on phones?
Yes. Every site we build is responsive and designed to work well on phones, tablets and computers.
Can I update the website content myself?
We can build your site so you can manage content through an admin panel, without touching code.
Do you offer support after launch?
Yes. We offer technical support and maintenance. Ask about support options when you request your quote.
Do you work with clients outside Kenya?
Yes. We serve clients in Kenya and internationally.
Still have questions?
Contact Us